Jun. 1998 – Sept. 2001 Electric
Lightwave, Inc. (“ELI”) Vancouver,
WA
Network
Technician
Network
Technician for a CLEC (Competitive Local Exchange Carrier) at their Network
Control and Management (NCAM) Center.
§ Responsible for customer
support, troubleshooting, network monitoring, and management services for
customer-base throughout the Western US on telecom circuits from the DSO
(56k) level up to OC48 and OC192 SONET systems.
§ Monitored network health using
a variety of systems including Nortel Preside, MicroMuse NetCool, Lucent
NavisCore running on HP OpenView, and other software packages.
§ Provided technical assistance
to field technicians and NCAM staff on service repair and restoration
issues.
§ Developed and maintained NCAM
departmental intranet Web site including creating both technical and
procedural documentation and guidelines for all technicians.
§ Ability to function as either
Lead or Senior Technician.
Feb.
1996 – Feb. 1998 Fox Communications
Corp. Kirkland, WA
(previously
ProStar PLUS)
Internet Network
Operations/Systems Support
Internet
Network Operations Coordinator and Internal PC Technician.
§ Responsible for Network
Operations and IT support for medium-sized (23,000+ membership) online
service/Intemet service provider.
§ Managed operations of the
Internet Data Center, comprising all servers, routers, hubs and connections
24/7.
§ Monitored and managed all
systems which included being on-call 24/7.
§ Provided technical support for
office staff and employees as well as to customer base on issues including
software installation, problem diagnosis and resolution, and other issues
related to personal computers.
§ Assisted in training of
internet support staff for online support of users.
§ Managed Web site and Web site
server software for Fox Communications and other hosted Web sites as well as
all other internet services (FTP, SMTP/POP3, and NNTP).
§ Intimately involved in network
capacity planning, TCP/IP routing, internet services development and internet
connectivity.
May 1995 – Feb. 1996 Microsoft
Corporation Redmond,
WA
Software Test Engineer (contract) Nov 1995 – Feb. 1996
Software
Test Engineer for Sysop Tools Development Team in The Microsoft Network
(“MSN”).
§ Tested software tools used for
the creation and management of content development tools used by content
providers to MSN.
§ Additional responsibilities
included performing as a technical liaison between the development group and
content partner group.
Technical Support Specialist (contract) May 1995 – Nov. 1996
Technical Support Specialist
for Forum Management Team of The Microsoft Network (“MSN).
§
Provided technical assistance to forum managers,
content providers, and forum
management staff for a large on-line service.
§
Performed regular technical support chat service for
forum managers and content providers on forum management tools and service
operations.
§
Additional responsibilities included dissemination of
technical information, regular system status updates, and providing technical
updates to both forum management group and content providers.
Oct. 1994 – Feb. 1995 Tandy
Consumer Services Auburn,
WA
PC
Service Technician
PC
Service Technician for Incredible Universe store.
§ Provided technical service for staff and
customers.
§ Advised customers on hardware
and software upgrades, serviced PC hardware, and installed software and
hardware upgrades to systems.
§ Provided general PC technical
expertise to the sales staff at Incredible Universe.
Feb 1994 – Sept. 1994 Microsoft
Corporation Redmond,
WA
Computer
Engineer (contract)
PC
Technician/Helpdesk for Microsoft's Information Technology Group (ITG).
§ Serviced 500+ Microsoft
personnel on a variety of PC technical needs, including hardware, software,
and networking issues.
Aug. 1993 – Nov. 1993 Microsoft
Consulting Services Redmond,
WA
Software
Test Engineer (contract)
Independent
Contractor on assignment to Microsoft Consulting Services, Microsoft
Corporation, Redmond, WA.
§ Member of software
test/quality assurance team for specialized software products designed by
Microsoft Consulting Services.
§ Designed and wrote QA
specifications and test design strategy documents for the projects.
§ Designed and coded test
suites, scripts, and utilities hosted by Microsoft MS-Test software.
§ Responsible for overall QA
specifications adherence for both test software and product software code.
Feb. 1993 – Jul. 1993 Intel
Corporation Hillsboro,
OR
Software
Test Engineer (contract)
Independent
Contractor on assignment to Intel Corporation in Hillsboro, OR.
§ Member of software test group
for Intel's QuickStart Operations (QSO), testing software products developed
by Intel for communications hardware.
§ Designed various test suites
and scripts using MS-Test to simulate real world usage of products developed
by Intel.
§ Managed and maintained
hardware and software within testing lab.
§ Assisted with LAN management
issues for software test group.
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